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Store Policies

Store Policies – Open Water Adventures

This page contains our policies and procedures for making purchases on Open Water Adventures On Line Store. Feel free to contact us at 704-547-5991 if you have any questions about our products, services,or procedures.

Purchases and Payments

Our store is secure using the latest technology and protecting  your privacy and sensitive information is a prime concern. Paypal is the payment service that we use for all of our transactions on line. This includes credit card processing, paypal account payments, and Bill Me Later financing. We chose Paypal because they are a large payment processor that is highly respected and we have followed the proper protocols to secure our site. You can shop with confidence on our website.


We have selected UPS as our primary shipper, and we utilize UPS live to calculate all shipping charges. Shipments are insured and can be tracked using the UPS tracking system. You will receive a shipping confirmation with your tracking number when your merchandise leaves our store. Multiple classes of shipping are available in your cart at Checkout.

Returns and Exchanges

Some items in our store are not eligible for return or exchange. The reason for most items is hygiene, therefore we do not accept any item for return or exchange that goes in your mouth, on your hands or your feet. Wetsuits and articles of clothing such as rash guards and t-shirts are not returnable. Furthermore, books and educational materials of any kind are non-refundable. If you wish to return any item you will need to call Open Water Adventures at 704-547-5991 for authorization. Items that are accepted for return must be in the original packaging and must be unused. The customer is responsible for return shipping. 

Sales Tax and Uniform Tax Code

Consumers have always been responsible to pay sales tax for items purchased on line if the state you live in collects sales tax. However, in the past very few individuals have claimed on line purchases and paid the appropriate sales tax. New laws are about to change the way sales tax is or is not collected for web purchases. To be sure that Open Water Adventures complies with Sales Tax Laws, we have secured services with Tax Cloud. This service automatically calculates sales tax for purchases made on our store that will be delivered to any addresses located in states that require sales tax collection. At this time there are approximately 21 states that require sales tax. In the near future, most states will share this policy and sales tax will be applied to all web purchases.